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<Paper uid="W00-0303">
  <Title>Dialogue Management in the Mercury Flight Reservation System</Title>
  <Section position="1" start_page="0" end_page="0" type="abstr">
    <SectionTitle>
Abstract
</SectionTitle>
    <Paragraph position="0"> This paper describes the dialogue module of the Mercury systemewhich has been under development over the past year or two. Mercury provides telephone access to an on-line flight database, and allows users to plan and price itineraries between major airports worldwide. The main focus of this paper is the dialogue control strategy, which is based on a set of ordered rules as a mechanism to manage complex dialogue interactions. The paper also describes the interactions between the dialogue component and the other servers of the system, mediated via a central hub. We evaluated the system on 49 dialogues from users booking real flights, and report on a number of quantitative measures of the dialogue interaction.</Paragraph>
  </Section>
class="xml-element"></Paper>