<?xml version="1.0" standalone="yes"?>
<Paper uid="W02-0219">
  <Title>A New Taxonomy for the Quality of Telephone Services Based on Spoken Dialogue Systems</Title>
  <Section position="1" start_page="0" end_page="0" type="abstr">
    <SectionTitle>
Abstract
</SectionTitle>
    <Paragraph position="0"> This document proposes a new taxonomy for describing the quality of services which are based on spoken dialogue systems (SDSs), and operated via a telephone interface. It is used to classify instrumentally or expert-derived dialogue and system measures, as well as quality features perceived by the user of the service.</Paragraph>
    <Paragraph position="1"> A comparison is drawn to the quality of human-to-human telephone services, and implications for the development of evaluation frameworks such as PARADISE are discussed.</Paragraph>
  </Section>
class="xml-element"></Paper>