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<Paper uid="W06-0706">
  <Title>Automating Help-desk Responses: A Comparative Study of Information-gathering Approaches</Title>
  <Section position="8" start_page="46" end_page="46" type="ackno">
    <SectionTitle>
Acknowledgments
</SectionTitle>
    <Paragraph position="0"> This research was supported in part by grant LP0347470 from the Australian Research Council and by an endowment from Hewlett-Packard.</Paragraph>
    <Paragraph position="1"> The authors also thank Hewlett-Packard for the extensive help-desk data, and Tony Tony for assistance with the sentence-segmentation software, and Kerri Morgan and Michael Niemann for developing the syntactic feature extraction code.</Paragraph>
  </Section>
class="xml-element"></Paper>