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<Paper uid="W02-0225">
  <Title>References</Title>
  <Section position="3" start_page="0" end_page="0" type="intro">
    <SectionTitle>
3 Analysis
</SectionTitle>
    <Paragraph position="0"> Cancer care dialogues are health-critical. Misunderstandings in casual conversation are unlikely to have dire consequences: here, they easily could. Both participants need to be unusually clear, and to ensure that the clarity is mutual. This results in an unusual predominance of DAs which establish and monitor mutual understanding, both factual and emotional.</Paragraph>
    <Paragraph position="1"> These dialogues are also emotionally charged, and are eased by explicit appreciation and courtesy.</Paragraph>
    <Paragraph position="2"> (Formal design of patterns to ensure clarity in dialogues can be found in safety-critical situations such as military command and aviation. The use of repetition to check and confirm understanding is characteristic of Air Traffic Control: Tower: BA117 descend 3,000 feet QNH 1017.</Paragraph>
    <Paragraph position="3"> Pilot: Descend 3,000 feet QNH 1017, BA117.</Paragraph>
    <Paragraph position="4"> Our dialogues are at the other end of the scale for openness and unpredictability: it is interesting to see similar surface devices used for the same purpose in such different environments.) These findings are somewhat impressionistic, and taken from a relatively small corpus. As soon as we have analysed a larger sample in more detail, it will be possible to verify and quantify these patterns, and to analyse the linguistic characteristics of DAs which have previously eluded us. Also, further comparisons can then be made with other corpora and previous work on dialogue analyses.</Paragraph>
  </Section>
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